Purchase & Return Information Page For
Parts
from
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RPM - RON'S PRECISION MACHINE, INC.
Hours 9-5 Monday-Friday Mtn. Time Hours: 9:00 AM to 5:00 PM Monday - Friday mountain time
(Utah) |
| Engine Rebuild Kit and Parts Online Catalog. |
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The following steps outline what you should do when placing and purchasing an order:
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Placing an order If you wish to purchase engine rebuild kits, parts, cylinder heads, crankshafts, connecting rods, valves, or any other automotive parts, you can fill out the order form or
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Purchasing an order
We accept Visa, Master Card, Discover Card, and American Express for phone orders. U.S. Postal Money Order, PayPal or Western Union is also accepted for payment. We use address verification for credit card purchasing. Any information that you provide, is strictly confidential and is not given to anyone! (Except, of course your name and address, for shipping). We have been in business since the spring of 1978. Our Dun & Bradstreet number is: 09-881-0765 STA, if you would like to check us out. We furnish the listed name brand parts when possible. However, RPM reserves the right to substitute equal or better parts from the same or different manufacturer, where listed parts are unavailable, or at the discretion of RPM. Performance will be equal to or better than use of the listed part. If a particular brand is requested for a particular part, then we will not ship a different brand. Orders or sales made in Utah, or shipped to a Utah address, are subject to 7.25% sales tax, unless customer has a valid tax exemption certificate on file at our office at the time of shipment. |
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The Next Step Prepayment by cashiers check, U.S. Postal money order, Western Union, or paypal.com is accepted. For convenience, Visa, Master Card, Discover Card, and American Express are accepted for orders by phone. We require 100% payment in full before shipment can be made. The payment can be made by business check (U.S. only), providing the payment is received three weeks before the order is shipped. Phone orders that are purchased by a credit card, are shipped, in most cases, the same day. |
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When You Get Your Order If the order is short or defective, contact RPM for assistance and we will make every reasonable effort to correct the problem. The sooner we know about it, the better service we can give to have it corrected. If you decide to refuse the shipment, the freight portion of the invoice is still your responsibility to pay, both ways. |
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Returns We do not accept cores for credit on crankshafts or connecting rods or cylinder heads or anything else. No returns on orders $50.00 or less. No returns on connecting rods. We do not give credit or refund for any freight charges for any type of return even if the wrong part. We do not pay for any labor costs for any reason. No returns on opened gasket sets or parts or any parts that have been installed including short blocks or crankshafts. Before making any returns, call RPM for instructions. Any returns must have the original invoice number from RPM and if drop shipped, my warehouses invoice number also has to be with the shipment. Items are much easier to exchange, etc. if a copy of the receipt and the factory packaging is included. Custom or special ordered parts are generally non-returnable. All other returns for any refund are subject to a 20% re-stocking fee, plus any shipping charges including to re-box a shipment, both ways, and if drop shipped from one of my suppliers, plus shipping and re-boxing the shipment, back to them. RPM will help in every way possible to process defective returns, but the ultimate responsibility lies with the manufacturer. We will not accept any returns that have been installed, making them a used part, or dirty packaging with finger prints all over it or oil all over the box. Returns can not be accepted after 30 days from purchase date. If I do accept a return after 30 days then other charges will apply, usually another 10% totaling 30% off the original purchase price for credit to your card. Absolutely no returns for any reason after 60 days. But returns are generally not accepted after 30 days from the purchase date. Kits must be returned complete, no missing parts. Crankshafts must be checked for journal size, snout length * diameter, number bolt holes at the flange on the back of the crankshaft, etc. to make sure they match your old crankshaft. If the crankshaft is installed and is the wrong crankshaft, then it can not be returned for any reason. |
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International Returns & Orders – We can ship to your freight forwarding
service, then they ship to you. This is a good place to do it http://www.myus.com/ RPM will not be responsible for any parts after you have received them. Damaged Goods - You would need to contact your freight forwarder service for this. Bongo is now FedEx Cross Border Global e-Commerce. Checking into this now. |
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Warranty is not offered by RPM on any parts. Any warranties are the responsibility of the manufacturer.
It is up to the installing mechanic to make sure all parts fit
properly to make sure they are the correct parts and/or installed
properly. If a part is installed and is the wrong part or does
not fit properly there is nothing we can do to help you other
than give you the warehouse or manufacturer's number for you
to get in touch with them yourself. We do not warranty any engine,
cylinder head, crankshaft kit, short block or any other parts.
If the manufacturer does accept your warranty claim then it is
up to them how it is handled. If for some reason they accept
your return and issue RPM credit then RPM will issue credit back
to your credit card only after they have given RPM credit for
a return. We do not give credit or refund for any freight
charges. We will not be responsible for any labor charges. Crankshaft kits: if installed there is no warranty of any kind, either from RPM or the manufacturer. It is up to the installer to make sure all clearances are correct and all other things like brushing out the oil galleys in the block is done properly and all debris in the engine is cleaned including the oil pump pickup and oil pan. |
| Products that are intended primarily for racing or high performance, implies that they will be pushed to severe and unusual limits. RPM has no control over the installation or usage of these items. Therefore RPM accepts no responsibility for personal injury or loss of property, resulting from their use. All warranties are with the manufacturer and are handled through the manufacturer. Especially short blocks, engines and cylinder heads. RPM does not warrant any parts or engines. All claims must be to and through the manufacturer. |
Phone 801-754-5338 or
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