Engine Rebuild Kit and Parts Online Catalog
|Engine Rebuild & Assembly||Balancing & Blueprinting||Cylinder Heads||About the owner of RPM|
|Engine Rebuild Kits||Engine Start-up||Other Related Web Sites Page 1||Frequently Asked Questions|
|Crankshafts||Degree Cam||Other Related Web Sites Page 2||Purchase warranty & Return Information|
The following steps outline what you should do when placing and purchasing an order:
Placing an order
Our sales hours are 9:00 A.M. to 5:00 P.M. Monday through Friday, Mountain Time (Utah). Orders are processed the same day, if order is placed by 3:00 P.M Mountain Time. Most orders are shipped same day. (Except week ends and holidays). Most orders are shipped UPS or FedEx. Complete engines & short blocks are shipped by truck or FedEx to a business street address. All prices for parts do not include shipping. Shipping is extra. But engine rebuild kits $400.00 or over are shipped for $12.50 in the continental U.S. Minimum orders for any parts is $25.00 plus shipping.
If you wish to purchase engine rebuild kits, parts, cylinder heads, crankshafts, connecting rods, valves, or any other automotive parts, you can fill out the order form or e-mail us with your requests or questions. (Be sure to include the make, model, size of engine, how many valves per cylinder, SOHC or DOHC, and year of your vehicle or engine), and we will e-mail you back with the part numbers and prices.
Purchasing an order
We have found that talking to a live person to give your credit card information to, is a lot safer than using a credit card purchase over the internet. Instead, complete your order or price request. Then when you are ready to purchase, call our toll-free number at (1-866-700-5877 for purchase only [ U.S. only]), and we will take your credit card and shipping information over the telephone. We will confirm exactly what you are ordering, the total price (including shipping charges), and when your order will be shipped. If you need technical help or have questions, etc. call 1-801-801-754-5338 or Toll free 1-866-700-5877 or e-mail us.
We accept Visa, Master Card, Discover Card, and American Express for phone orders. U.S. Postal Money Order, PayPal or Western Union is also accepted for payment. We use address verification for credit card purchasing. Any information that you provide, is strictly confidential and is not given to anyone! (Except, of course your name and address, for shipping). We have been in business since the spring of 1978. Our Dun & Bradstreet number is: 09-881-0765 STA, if you would like to check us out.
We furnish the listed name brand parts when possible. However, RPM reserves the right to substitute equal or better parts from the same or different manufacturer, where listed parts are unavailable, or at the discretion of RPM. Performance will be equal to or better than use of the listed part. If a particular brand is requested for a particular part, then we will not ship a different brand.
Orders or sales made in Utah, or shipped to a Utah address, are subject to 6.75% sales tax, unless customer has a valid tax exemption certificate on file at our office at the time of shipment.
The Next Step
Prepayment by cashiers check, U.S. Postal money order, Western Union, or paypal.com is accepted. For convenience, Visa, Master Card, Discover Card, and American Express are accepted for orders by phone. We require 100% payment in full before shipment can be made. The payment can be made by business check (U.S. only), providing the payment is received three weeks before the order is shipped. Phone orders that are purchased by a credit card, are shipped, in most cases, the same day.
When You Get Your Order
Inspect the container and contents closely, saving all the original packaging. If you detect damage to your shipment, make a written note of the damage with the delivery person, because their company is responsible for those damages. If necessary, contact RPM for further instructions on making a claim.
If the order is short or defective, contact RPM for assistance and we will make every reasonable effort to correct the problem. The sooner we know about it, the better service we can give to have it corrected.
If you decide to refuse the shipment, the freight portion of the invoice is still your responsibility to pay, both ways.
We do not accept cores for credit on crankshafts or connecting rods or cylinder heads or anything else.
No returns on orders $50.00 or less. No returns on connecting rods. We do not give credit or refund for any freight charges for any type of return.
No returns on opened gasket sets or parts that have been installed including short blocks or crankshafts.
Before making any returns, call RPM for instructions. Any returns must have the original invoice number from RPM and if drop shipped, my warehouses invoice number also has to be with the shipment. Items are much easier to exchange, etc. if a copy of the receipt and the factory packaging is included. Custom or special ordered parts are generally non-returnable. All other returns for any refund are subject to a 20% re-stocking fee, plus any shipping charges including to re-box a shipment, both ways, and if drop shipped from one of my suppliers, plus shipping and re-boxing the shipment, back to them. RPM will help in every way possible to process defective returns, but the ultimate responsibility lies with the manufacturer. We will not accept any returns that have been installed, making them a used part, or dirty packaging with finger prints all over it or oil all over the box. Returns can not be accepted after 30 days from purchase date. If I do accept a return after 30 days then other charges will apply, usually another 10% totaling 30% off the original purchase price for credit to your card. Absolutely no returns for any reason after 60 days. But returns are generally not accepted after 30 days from the purchase date. Kits must be returned complete, no missing parts.
Crankshafts must be checked for journal size, snout length, number bolt holes at the flange on the back of the crankshaft, etc. to make sure they match your old crankshaft. If the crankshaft is installed and is the wrong crankshaft, then it can not be returned for any reason.
International Returns & Orders RPM will not be responsible for any parts after
you have received a Proof of Delivery from the Bongo Warehouse.
Any international return would need to be coordinated through
Customer Service at Bongo International.
Damaged Goods Any damaged goods will be replaced by RPM and shipped to the Bongo warehouse. Customers will be responsible for shipping the replacement parts through Bongos service. RPM is not responsible for the international transportation of your parts. You will be charged for the replace parts on your credit card.
International Duties/Taxes You must contact Bongo International directly if you need to make a return or receive a replacement part. Bongo will adjust your international paperwork to state that the item(s) are replacement parts. No additional duties/taxes should be applied by Customs in their country.
All international orders will need to be shipped to Bongo from RPM. You will need to contact Bongo to set up your account for us to be able to ship to them, then they will handle the international shipping to you. Shipping outside the U.S., Bongo's price includes a full door-to-door transportation cost, however, there may be additional duties and taxes charged by customs in your country. Please contact Bongo directly if you have any additional questions about this process.
Warranty is not offered by RPM on any
parts. Any warranties are the responsibility
of the manufacturer. It is up to the installing mechanic to make
sure all parts fit properly to make sure they are the correct
parts and/or installed properly. If a part is installed and is
the wrong part or does not fit properly there is nothing we can
do to help you other than give you the warehouse or manufacturer's
number for you to get in touch with them yourself. We do not warranty
any engine, cylinder head, crankshaft kit, short block or any
other parts. If the manufacturer does accept your warranty claim
then it is up to them how it is handled. If for some reason they
accept your return and issue RPM credit then RPM will issue credit
back to your credit card only after they have given RPM credit
for a return. We do not give credit or refund for any freight
charges. We will not be responsible for any labor charges.
Crankshaft kits: if installed there is not warranty of any kind, either from RPM or the manufacturer. It is up to the installer to make sure all clearances are correct and all other things like brushing out the oil galleys in the block is done properly and all debris in the engine is cleaned including the oil pump pickup and oil pan.